SOULutions Princess Party Policies
How do I book a party?
You may fill out the request an appointment page and we will call you back to discuss the details. You may also call us at 1-888-772-SOUL. A $100 non-refundable deposit will be required at time of booking to hold your party date. We accept cash, or by purchasing a gift certificate for the initial payment on our website. This deposit will go towards the cost of your party which will be paid completely when we arrive the day of the party by cash or money order payable to the party director.
What if I need to cancel or postpone my party?
If you have to postpone, we will work with you to reschedule your party to another day that will work but you must cancel before 1 week prior to the party. You will be responsible to pay for an items bought for the party that are perishable and will have to be repurchased for the next party. The $100.00 deposit is non-refundable, but it can be applied towards the cost of another party if held within 30 days of the original party date. If you choose to cancel our services for ANY reason, your deposit will not be refunded. As the hostess, you will need to notify your guests as to the cancellation. If it is necessary to resend invitations there will be a charge of $1.50 per invitation.
What if there is bad weather or illness?
In case of bad weather or illness SOULutions reserves the right to reschedule your party. If the guest of honor becomes ill we will gladly work with you to choose an alternative date for your party (based on availability). See above for more information.
When do you need the final RSVP count?
We will need your final RSVP’s no later than 5 days prior to the party. You may email it to us or we will call you. With this total we will determine your remaining balance. The number you give us is what we will use to prepare for the party. SOULutions will then determine the appropriate quantities of favors, and the advance cost of preparing for your party.
What is the minimum attendance?
Parties may be scheduled for eight or more children. If less than eight attend your party, you will still be charged for your eight children.
The children do not get undressed for any portion of the party. Our seated massage service is done over clothing. Therefore, we kindly request that your guests know they should wear loose comfortable clothing for the party. We can remind your guests of this in your custom invitations. If you have boys attending your party they may wear a plain white shirt.
What should be done for a child that has food allergies?
It will be your responsibility to check for food allergies and to inform us of any concerns. If a guest should have severe allergies that we are unable to accommodate then either you or the child’s parent should provide alternate refreshments for that child.
What happens if guests arrive late?
We have a pre-determined schedule so we are unable to wait for guests that arrive late. They may join the party at whatever point it has progressed to when arriving.
Are parents invited to stay for the party?
This is a high energy party with make-up, photo taking, eating, and lots of movement. We request that adults wait in area that is non-interfering for the party. Keeping the noise level down is also important so the party guests can hear and follow directions of the Party Director.
Can Siblings of the guest stay?
Siblings, who are not guests to the birthday child, are allowed to stay as long as they are supervised & stay in another room from the party. We provide many accessories that contain small parts at many of our parties and they may not be appropriate for very young children. The package that you have paid for only includes entertainment and refreshments for the birthday child and their guests. Unfortunately, we will not be able to accommodate unexpected guests or siblings of guests, as we prepare our parties based on the final head count given to us prior to the party.
What if we want to open gifts?
That is fine. We request that you set up an area in another room to open gifts. Once the our hosted party has ended and we are cleaning up you then can have gift opening. You will need to give extra time on your invitation to allow for this.
Parking for the Party Director
Please leave some space for us to park near an entrance where we will not be blocked in. We would appreciate easy access, as we have a lot of heavy items to carry into your party.
Travel Charges
Travel fees apply outside a 20 mile radius.
Your Obligation
Customer agrees to provide a standard 20 amp electrical outlet for music, tables and chairs for the guests, use of kitchen facilities and adequate space. Also, to provide a smoke-free environment, gathering place for adults and to remain with/near the party at all times.
Photos
With permission, SOULutions may use pictures from our parties for promotional purposes on our website/advertising. We will have you sign a photo release.
Additional Policies
Customer agrees to hold and keep harmless SOULutions, its agents and employees from any and all property damages and/or bodily injury damage caused by the customer’s guests, or other persons attending party. Customer agrees to not hold SOULutions responsible for inclement weather or other acts of God that may cause the cancellation of the party. Should something of this nature cause the cancellation of the party, SOULutions shall apply any remaining monies due to another party date and location that is mutually agreeable to both parties. In the event of damage or loss of SOULutions’ inventory and or damage or loss at the Party’s location, the financial responsibility lies entirely with the contracted client. You, as the Client, also assume all liability and responsibility for allergic reactions or any other medical reaction stemming from the menu, wearing of costumes or any activity taken place before, during or after the party. Prices subject to change without notice.